All Lagrand orders are shipped from our warehouse in Charlotte, North Carolina.

Order Processing

Orders are typically processed and shipped within 2–3 business days. Processing times may occasionally be extended due to holidays, high order volume, weather, carrier delays, or other unforeseen circumstances.

Once your order has been successfully placed, you will receive an order confirmation email. A separate shipping confirmation containing tracking information will be sent once your order has been dispatched.

Business days do not include weekends or U.S. federal holidays.

Domestic Shipping

Lagrand currently ships within the United States only.

Orders are shipped through USPS. Available shipping services and delivery speeds will be displayed at checkout.

Delivery estimates provided at checkout are carrier estimates and begin once your order has been accepted by the shipping carrier. They do not include order processing time.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor the progress of your shipment.

Please allow time for tracking information to update after the carrier receives your package.

Shipping Addresses

Please ensure that your shipping address is complete and accurate before placing your order.

Lagrand is not responsible for packages that are delayed, returned, or undeliverable as a result of an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information after placing an order, please contact orders@lagrandstudio.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, Stolen, or Misplaced Packages

Once an order has been transferred to the shipping carrier, Lagrand is not responsible for packages that are lost, stolen, or misplaced after tracking confirms delivery to the shipping address provided at checkout.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, your local USPS office, and any secure package or mail areas associated with your address.

If you are still unable to locate your package, please contact orders@lagrandstudio.com. While we cannot guarantee reimbursement or replacement for packages confirmed as delivered, we will make reasonable efforts to assist you in reviewing the situation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, mislabeled, or you receive an item different from what you ordered, please contact orders@lagrandstudio.com within 15 days of delivery.

Please include your order number and clear photographs showing the issue.

When applicable, Lagrand may provide a replacement or exchange at no additional cost, subject to product availability.

This policy does not apply to damage resulting from normal wear, improper care, misuse, or alterations made after delivery.

International Shipping

Lagrand currently does not ship outside of the United States.

International shipping may be introduced in the future.

Questions

For questions regarding your order or shipment, please contact orders@lagrandstudio.com.